The National Institute of Social Security (INSS) is the tyranny that receives the topmost demand from the population. Its services are related to the request and permission of social security benefits, executive prayers, explanation of dubieties and several other issues of law for Brazilian citizens.

INSS and Dataprev advertise enhancement of available online services.

INSS and Dataprev announce improvement of available online services
INSS and Dataprev announce improvement of available online services

Given the breadth, the INSS had to make an trouble to offer all services in the remote and online model. For this purpose, the Service Center was created through the number 135 and the Meu INSS gate, through the website and operation available for Android and iOS. And it was necessary to count on the support of the Social Security Technology and Information Company (Dataprev).


In this sense, the Dataprev Update panel in the INSS Automatic Recognition of Rights held last Wednesday, 10th, had the participation of Dataprev’s Director of Relationship and Business, Alan do Nascimento Santos. On the occasion, the director presented the necessary conduct to grease and speed up service to the public.


Altogether, the INSS offers further than 90 services through remote channels. To get an idea of the compass of these online service means of the megacity, the operation has about 38 million successes per month.


According to the director of Dataprev, “ From these accesses, we’ve 19 million relations with the INSS chatbot, accumulating there, since it was enforced, around 3 million per month of operations”, he stressed. This process of streamlining and contemporizing the Institute’s online services has been going on since 2017. This action was encouraged by the fact that further and further people began to prefer the use of the Meu INSS operation and website. As well as other remote channels, rather of resorting to face-to- face service.

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